A02 error code
Ferroli BLUEHELIX TECH RRT 24 C A02 error code – Flame detected with burner off
What does Ferroli BLUEHELIX TECH RRT 24 C condensing combi boiler A02 mean?
A flame signal is present when the burner should be off.
The code identifies the condition detected by the product; it does not always identify the failed component on its own. Confirm the full code and exact model before ordering parts or attempting a reset.
The Ferroli BLUEHELIX TECH RRT 24 C condensing combi boiler A02 error code indicates a flame signal is present when the burner should be off. This guide explains what the code means, the symptoms and likely causes, the checks that are safe to make, and when to stop and arrange an authorised repair.
Symptoms you may notice
The display shows A02. The boiler is locked and requires a permitted reset after the fault is corrected.
Common causes
Ionisation electrode, earth lead, condensate siphon or control-board fault.
Before you start troubleshooting
Use the display, rating label or product menu to confirm the exact model. Similar-looking codes can have different meanings across product generations and regions.
- Record the complete code before switching the equipment off.
- Check only user-accessible controls, filters and external connections described in the manual.
- Do not open gas, refrigerant, combustion or electrical compartments.
Troubleshooting steps
Record A02 and confirm the exact model. Check only user-visible pressure, power and unobstructed external terminals where safe. The manual's component, wiring, combustion and parameter checks are for qualified personnel.
Can you fix this error code yourself?
The safest next step depends on the exact model and the cause behind the code. External checks may help, but a returning fault needs professional diagnosis.
A successful reset is not proof that the underlying issue is fixed. If A02 reappears, note when it happens and give that information to the service engineer.
Reset instructions
For an A-code lockout, press Reset for one second only after the cause is understood and safe to reset. F codes clear automatically when readings return to the normal range. Do not repeatedly reset a returning fault.
Applicable products and models
BLUEHELIX TECH RRT 24 C condensing combi boilerBLUEHELIX TECH RRT 24 C2018 onwardWhen to contact a professional
Use a qualified Ferroli heating engineer whenever the fault repeats, internal access is required, or diagnosis involves gas pressure, combustion, flue components, electrical testing or control-board programming.
Frequently asked questions
What does Ferroli BLUEHELIX TECH RRT 24 C condensing combi boiler A02 mean?
A flame signal is present when the burner should be off.
Can I fix Ferroli BLUEHELIX TECH RRT 24 C condensing combi boiler A02 myself?
Some external checks may be suitable for the user, but the result depends on the exact model and cause. Use the official manual and arrange service if the code returns.
Should I reset the product after code A02?
For an A-code lockout, press Reset for one second only after the cause is understood and safe to reset. F codes clear automatically when readings return to the normal range. Do not repeatedly reset a returning fault.
When should I arrange a repair?
Use a qualified Ferroli heating engineer whenever the fault repeats, internal access is required, or diagnosis involves gas pressure, combustion, flue components, electrical testing or control-board programming.