E35 error code
ACV Prestige 24/32 E35 error code – NTC5 sensor short circuit
What does ACV Prestige 24/32 condensing boiler E35 mean?
ACV documents E35 for the Prestige Solo 24/32 and Prestige Excellence 24/32 MCBA range as: NTC5 sensor short circuit. This is an error or lockout condition recorded by the boiler controller.
The code identifies the condition detected by the product; it does not always identify the failed component on its own. Confirm the full code and exact model before ordering parts or attempting a reset.
The ACV Prestige 24/32 condensing boiler E35 error code indicates aCV documents E35 for the Prestige Solo 24/32 and Prestige Excellence 24/32 MCBA range as: NTC5 sensor short circuit. This is an error or lockout condition recorded by the boiler controller. This guide explains what the code means, the symptoms and likely causes, the checks that are safe to make, and when to stop and arrange an authorised repair.
Symptoms you may notice
The boiler display shows E35. The Prestige boiler may interrupt burner operation, stop firing, restrict heating or hot-water operation, or remain in a protective state.
Common causes
The official ACV MCBA code table associates E35 with ntc5 sensor short circuit. The exact sensor, airflow, gas, water-pressure, fan, supply, controller or combustion cause must be confirmed on the installed boiler.
Before you start troubleshooting
Use the display, rating label or product menu to confirm the exact model. Similar-looking codes can have different meanings across product generations and regions.
- Record the complete code before switching the equipment off.
- Check only user-accessible controls, filters and external connections described in the manual.
- Do not open gas, refrigerant, combustion or electrical compartments.
Troubleshooting steps
Record E35 and the exact Prestige model. Do not remove the boiler casing. Internal electrical, gas, combustion, fan, sensor and pressure-switch tests require a qualified heating engineer.
Can you fix this error code yourself?
The safest next step depends on the exact model and the cause behind the code. External checks may help, but a returning fault needs professional diagnosis.
A successful reset is not proof that the underlying issue is fixed. If E35 reappears, note when it happens and give that information to the service engineer.
Reset instructions
Correct the underlying cause before pressing RESET. If E35 returns after a permitted reset, stop resetting and contact an approved heating engineer.
Applicable products and models
Prestige 24/32 condensing boilerPrestige Solo 24; Prestige Solo 32; Prestige Excellence 24; Prestige Excellence 32Manual 664Y4000, published legacy MCBA generationWhen to contact a professional
Contact ACV support or a suitably qualified heating engineer when E35 persists, returns after a permitted reset, affects safe combustion or requires internal measurement, adjustment or component replacement.
Frequently asked questions
What does ACV Prestige 24/32 condensing boiler E35 mean?
ACV documents E35 for the Prestige Solo 24/32 and Prestige Excellence 24/32 MCBA range as: NTC5 sensor short circuit. This is an error or lockout condition recorded by the boiler controller.
Can I fix ACV Prestige 24/32 condensing boiler E35 myself?
Some external checks may be suitable for the user, but the result depends on the exact model and cause. Use the official manual and arrange service if the code returns.
Should I reset the product after code E35?
Correct the underlying cause before pressing RESET. If E35 returns after a permitted reset, stop resetting and contact an approved heating engineer.
When should I arrange a repair?
Contact ACV support or a suitably qualified heating engineer when E35 persists, returns after a permitted reset, affects safe combustion or requires internal measurement, adjustment or component replacement.